Frequently Asked Questions

Shipping & Fulfillment

Are your products ready to ship?

Most of our skincare and gift items are in stock and ready to ship within 1-3 business days. Some specialty gift baskets or custom sets may require additional processing time. Please check the specific product page for availability details, or contact us with the specific product name for accurate information.

How long does shipping take?

Standard shipping within the US typically takes 3-7 business days after your order ships. You'll receive a tracking number via email once your order is on its way.

Do you offer expedited shipping?

Yes! Expedited shipping options are available at checkout for faster delivery.

Products & Ordering

What products do you offer?

We specialize in premium artisanal skincare including goat milk soap, tallow-based skincare, body care products, and curated gift baskets. Browse our collections to see our full range of farmhouse-inspired luxury products.

Can I customize a gift basket?

Please contact us with specific details about which products you'd like included, and we'll do our best to accommodate custom requests.

What are your ingredients?

We focus on natural, high-quality ingredients. Each product page lists specific ingredients. If you have questions about a particular product, please reference the product name when contacting us.

Returns & Exchanges

What is your return policy?

Please visit our Returns & Refunds policy page for complete details on returns, exchanges, and refunds.

SKINCARE SAFETY & ALLERGIES

How do I know if I'm allergic to a product?

 Please review the full ingredient list on each product page before purchasing. If you have known sensitivities or allergies to specific ingredients, carefully check the product details. For severe allergies or medical concerns, we recommend consulting with your healthcare provider before trying new skincare products. Contact us if you need detailed ingredient information for any product.

Do your skincare products contain common allergens?

Our products may contain various natural ingredients that can cause sensitivities in some individuals, including fragrances, essential oils, dairy (goat milk), tallow (beef fat), nuts, botanical extracts, and certain preservatives. Complete ingredient lists are provided on each product page. If you have specific allergy concerns, please reach out before ordering.

What should I do if I experience a reaction?

 Discontinue use immediately and rinse the affected area thoroughly with water. If you experience a severe reaction such as difficulty breathing, swelling, or intense pain, seek medical attention right away. Please contact us to report the reaction so we can assist you and document the issue. Save the product and packaging for reference.

Do you recommend patch testing?

Yes! We strongly recommend performing a patch test before using any new skincare product, especially if you have sensitive skin or known allergies. Apply a small amount of product to your inner forearm or behind your ear, wait 24-48 hours, and check for any redness, itching, swelling, or irritation before full use.

Are your products safe for sensitive skin?

Many of our products feature natural, gentle ingredients suitable for sensitive skin. However, individual skin reactions vary, and what works for one person may not work for another. We recommend checking ingredient lists carefully and performing a patch test. Contact us for product recommendations based on your specific skin concerns.

Can I return a product if I have an allergic reaction?

Yes. Customer safety is our top priority. If you experience an allergic reaction or adverse response to a product, please contact us immediately. We will work with you on a return or exchange, even for opened products in cases of adverse reactions. Please refer to our Returns & Refunds policy for complete details.

How do you ensure product safety?

We carefully vet all suppliers and work only with reputable sources who follow safety standards and regulations. We monitor product safety alerts and recalls regularly. All products meet applicable safety requirements for the regions where we sell. If any safety concerns arise with a product, we take immediate action and notify affected customers.

GIFT BASKETS & FOOD SAFETY

Are your gift baskets safe for people with food allergies?

Our gourmet gift baskets may contain common food allergens including tree nuts, peanuts, dairy, eggs, soy, wheat/gluten, and other ingredients. Please review the product description carefully for complete contents. If you're purchasing for someone with severe food allergies or dietary restrictions, contact us and we can provide detailed ingredient information or suggest alternative gift options.

How do I find ingredient information for items in gift sets?

Each product page includes detailed descriptions of gift basket contents. For specific ingredient information on individual items within a gift set, you can click through to individual product pages when available, or contact us directly and we'll provide a complete ingredient breakdown for all items in the set.

Can I customize a gift basket for dietary restrictions?

Yes! We're happy to work with you to create gift baskets that accommodate specific dietary needs or allergies. Please contact us with details about the dietary restrictions and your preferences, and we'll do our best to create a thoughtful, safe gift option.

What if a product I purchased is recalled?

In the rare event of a product recall, we will immediately remove the affected product from our store and contact all customers who purchased it with detailed instructions. We actively monitor product safety alerts to ensure we're offering only safe, compliant products.

Jewelry Care & Skin Sensitivity

Is your jewelry hypoallergenic?

Yes, our jewelry pieces are made from hypoallergenic materials including titanium steel and stainless steel, which are nickel-free and lead-free, making them safe for sensitive skin. However, if you have severe metal allergies, we recommend consulting with your doctor before wearing any jewelry.

How do I care for my jewelry?

To keep your jewelry looking beautiful:

Remove before swimming, showering, or exercising

Avoid contact with perfumes, lotions, and harsh chemicals

Clean gently with a soft, dry cloth

Store in a dry place when not wearing

What if I have a reaction to the jewelry?

While our jewelry is made from hypoallergenic materials, individual sensitivities can vary. If you experience any irritation, discontinue use immediately. Please contact us within our return window for return or exchange options.

What materials are your jewelry pieces made from?

Our jewelry collection features premium materials including:

Titanium steel (hypoallergenic, tarnish-resistant, nickel-free, lead-free)

Stainless steel (durable, nickel-free, lead-free)

925 Sterling silver

18K gold plating

Natural pearls and rhinestone embellishments

Miscellaneous Questions 

Do your prices include shipping and taxes?

No, our product prices do not include shipping or taxes. Shipping costs and applicable taxes will be calculated and added at checkout based on your location.

Have a question not answered here?

Please email us with specific product names or order numbers so we can provide you with accurate information quickly. For allergy or safety questions, include details about your specific concerns so we can help you make informed choices.